Shipping policy

 

DELIVERY TO PO BOXES & PARCEL LOCKERS

  • At Bondi Meal Prep, we use a third-party cold chain courier service to deliver all our orders. This means your delivery can not be delivered to a PO Box and your order can not be delivered to your local Australia Post Shop or Parcel Locker. In some cases, your order will be redirected to your previously noted address. Please keep this in mind and ensure you enter the correct delivery address and time to suit your needs as Bondi Meal Prep will not be held liable for the misadventure of your order. 

 

DELIVERY ADDRESS 

  • Customers must ensure they provide their correct delivery address, inclusive of your unit number (if applicable), street number, street name, suburb, state, and postcode. Ie. Your address should read as - Unit 1/12-14 Blank Street, Bondi Beach, NSW, 2026 - NOT - 1 12-14 Blank Street, Bondi Beach, NSW, 2026. If an address is incomplete, incorrect, or the above format is not followed you are at risk of your order being delayed or delivered incorrectly and Bondi Meal Prep will not be held liable for any misadventures or delivery hindrances.


DELIVERY TIMES 

  • Here at Bondi Meal Prep, we deliver on Mondays only & on Tuesdays to Regional Sydney, South Coast, Southern Highlands, Goulburn, Sunshine Coast & Regional Melbourne. If you order outside of our cut-off time, your order will be delivered on the next available delivery day.
  • Our Delivery Page outlines the specific delivery windows available for each postcode. If you select a delivery window that isn’t available for your postcode, your order will automatically default to the correct window for your area, regardless of the option chosen at checkout.
  • Whilst we try our very best to ensure the correct time of delivery for your meals, unfortunately, you may receive your delivery outside of/or before our stated delivery window. This can occur but not often, due to high volumes of deliveries, traffic conditions, and weather conditions that are unfortunately out of our hands. Please make sure your check your phone as we will send you a text notification as soon as your order arrives.
  • Deliveries will take place on your designated delivery day and time regardless of any delivery instructions or requests. Orders can not be taken back to our courier service's refrigerated warehouse. 
  • Unfortunately, we are unable to select exact time slots to deliver orders (ie. delivery between 9 am - 9.30 am) as our courier services delivery loads and routes change constantly. Please ensure you select the correct delivery window to suit your needs.

 

DELIVERY INSTRUCTIONS

  • At the checkout, we give you the chance to enter your specific delivery instructions. Please ensure you leave as much detail as possible so our courier service can follow accordingly. If you do not leave any instructions, our courier service will leave your order in the safest place possible.
  • Drivers cannot be responsible for using keys, swipe cards or FOBS to access delivery areas or homes as this puts both the customer and driver in a vulnerable position. Customers must nominate a drop spot or provide keypad access if contactless delivery is requested. 
  • Drivers will not deliver orders to the back of buildings or homes or down side paths or back door entrances. This is considered a security breach and puts the driver, customer, and other residents within apartment complexes in potential danger.  Customers must nominate a front door drop spot or provide keypad access if contactless delivery is requested. 
  • Delivery drivers are given the authority to exercise their discretion when carrying out deliveries based on provided instructions. Should a driver identify any potential risks or hazards while adhering to instructions, they will ensure your order is placed in the safest available location and may deviate from the provided instructions accordingly.
  • If you do not leave detailed delivery instructions at the checkout for your order, this may result in lost or stolen goods, delays in your delivery, or other unforeseen circumstances. Please ensure you enter in specific delivery instructions when necessary as Bondi Meal Prep will not be held liable for delays or misadventures due to no clear delivery instructions.
  • Under no circumstance will a delivery driver ring a doorbell during the residential delivery period, even if you request this in your delivery notes.  

 

DELIVERY DURING RESIDENTIAL HOURS

  • Orders arriving during Residential Hours (delivery between 00:00 am - 07:00 am) will receive a photo text message of your delivery and your driver will not ring your doorbell.
  • If you live in a high-rise/gated complex, we strongly advise against having your order delivered during this period as your order has a higher chance of being tampered with or stolen. We recommend selecting delivery during business hours to ensure the safety of your package. Customers must be aware of this risk as Bondi Meal Prep will not assume any liability for stolen or damaged goods, especially in cases where no delivery instructions have been left. 

 

DELIVERY DURING BUSINESS HOURS

  • If your order is being delivered to a place of business please add to your delivery notes the name of your business so our courier service can get your order to you efficiently. I.e - Please deliver to 'Company Name', located on level 2. 

  • If you select for your order to be delivered during residential hours (00:00 am - 07:00 am) to a business address you will risk your order being delayed as all places of business must be delivered during business hours. Delivery of an order to a business address during the residential period will be solely up to the discretion of the driver. Please ensure you select the correct delivery timeframe to suit your delivery address as Bondi Meal Prep will not be held liable for delays or misadventures. 

 

DELIVERY ON A PUBLIC HOLIDAY

  • On all Australian public holidays, Bondi Meal Prep will be closed and will resume deliveries the day after said public holiday. Central Coast deliveries are only available during business hours the day after public holidays. 

 

CHANGES TO YOUR ORDER

  • If you wish to make changes to your order, you must do so before our Thursday cut-off time. Once an order has been processed and the cut-off time has passed changes will not be accepted.