All you need to do is choose your meals or meal plan you'd like to order each week and select your weekly or fornightly delivery frequency at the checkout.

Once you have set up your subscription, you will receive your first order on your designated delivery day and each week after that you will receive the same order without having to manually reorder your meals. 

All you need to do is to login into your account and click on the 'Manage Subscription' tab.

You will need to modify your order before Wednesday 2.30 pm each week as all recurring charges take place on Wednesday 2.30 pm.

Please note, changing your order after it has already been processed will only change your next order and not the current one.

If you wish to change your order after it has already been processed please email hello@bondimealprep.com.au before Thursday 11.59 pm and we will amend your order for you.

Simply login to your account and click on the 'View upcoming orders' tab and click skip.

You can skip as many orders in advance as you'd like.

Alternatively, you can email us at hello@bondimealprep.com.au and we can help you further.

Here at Bondi Meal Prep we are closed on all Australian public holidays and we will resume deliveries as normal the following day. E.g. If Monday is a public holiday your order will arrive the following day on Tuesday. 

All automatic payments are debited on Wednesdays.  

Payment will be automatically debited from your nominated credit card every 7 days or 14 days (depending on the frequency you have selected).

Unfortunately, promotional discount codes cannot be applied to recurring subscriptions. However, you can skip your recurring charge for the week or fortnight, place a new order online, and use your discount code by selecting the ‘One Time Purchase’ option at checkout during the promotion period to take advantage of the offer.

All subscription accounts will be locked to the initial details you entered when you placed your first subscription order, such as your time frame and mobile number.

To update these details, please send an email to hello@bondimealprep.com.au and we'll amend everything for you.

We will provide you with the new special each week unless you request something different. 

If your payment fails, your order will not be processed, and you will receive an email notification. We will automatically attempt to charge your nominated credit card again the following day.

After five failed attempts, your account will be automatically closed.

To avoid any issues, please ensure sufficient funds are available on your nominated credit card at the time of direct debit, as missing a payment may prevent you from receiving important updates about your order.

If you would like to cancel your recurring order that has already been processed you need to email hello@bondimealprep.com.au and our team will help you further. 

Canceling/deleting your recurring order via your online account only cancels your next scheduled order and does not cancel the order that has already been processed.  

All you need to do is login to your account, click on the 'Manage Subscriptions' tab, click on the item in your order you'd like to cancel and then click on the 'remove item' button. You will need to preform this action each item in your order.

You can also email us at hello@bondimealprep.com.au and we can cancel your recurring subscription for you.